CENTRAL OF SUPPORT

How can we help you?

We would like to inform you that as a result of cases of COVID-19, customer support calls can
experience delays. We ask for your understanding, we will soon return with the normal service.

Frequently Asked Questions

Don't worry, your new Two Dogs product comes with a factory warranty. If you have a defect within this period, simply access our website, click on support + warranty request, and fill out the form. This procedure is essential to submit the support request.

Completion is quick and easy, but you need to be attentive and have the necessary documentation at hand, as in addition to the full name, CPF and address, you need to attach the purchase invoice, some photos of the defective product and describe in detail what happened .

Ready, with your data filled in, our specialized team will have as much information as possible to assess the defect. This will speed up your service, formalizing your request, starting the counting of the legal service period, to which you are entitled.

 

Don't worry, in addition to original parts for the maintenance of your product, Two Dogs has authorized assistance throughout the country.

If your product is defective outside the warranty period, just visit our website, click on support + Assistance list and find the one closest to you.

If you have not found assistance in your region, please do not hesitate to send us an email with the subject: I need out-of-warranty technical assistance in (city) for the email [email protected] describing what the product and the problem in the body of the email. This way our team will be able to carry out a more detailed search in your region.

If your purchase was made directly through the official TWO DOGS online store, it is possible to exchange or return it within 7 days, following the rules and rules imposed by the consumer protection law for online purchases. That is, those where the product is purchased through the photo and written specifications of the product, without physically seeing it.

For the exchange or return to be carried out, it is necessary to pay attention to the period of 7 days, counted from the purchase. If it is within this period, you must access the Two Dogs website, click on the Support + Warranty Request tab. Fill out the form correctly with the reason for the return or exchange, personal data and attach photos of the product as well as the purchase invoice. After filling in, click send and wait, our responsible team will contact you to complete the process properly.

Before purchasing an original Two Dogs part, to carry out maintenance on your product, it is extremely important to make sure of all the technical specifications and compatibility with the model of the product to be repaired. Usually this information is in the description in our Virtual store.

If you are unsure about purchasing online, please do not hesitate to contact our call center. Phone/WhatsApp: 41 3046 0337 | Email: [email protected]

Contact Two Dogs Support

Telephone: 41 99157-0337 Email: [email protected]

Product Tips

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