HOW TO BUY
See how easy it is to shop at Two Dogs. Follow the steps below:
1) Choose the product and click on the ?Buy? to add to cart;
2) To see the shopping cart just click on the ?Shopping Cart? or on the icon in the main menu;
3) Finalize your order by clicking on the button ?Complete Order?
4) Fill in the registration fields correctly;
5) Choose the payment method;
6) Receive your product at home;
Any questions please contact us Phone / Whatsapp: (41) 3046-0337
Two Dogs is committed to the privacy and security of its customers throughout the navigation and purchase process on the site. Customer registration data are not sold, exchanged or disclosed to third parties, except when this information is necessary for the delivery process, billing, or participation in promotions requested by customers. Your personal data is a fundamental part for your order to arrive safely, at your home, according to our delivery time.
In order for this data to remain intact, we expressly advise against disclosing your password to third parties, even friends and relatives.
If you want to know, go to: https://shop.twodogs.com/politica-de-privacidade/
For any problem, questions and support regarding the product, its operation or warranty, contact Two Dogs technical assistance directly through our website: www.twodogs.com.br
EXCHANGE AND RETURN POLICY
Exchanges and Returns:
Your satisfaction is very important to us at Two Dogs.
Therefore, we suggest: Before making the purchase, check the characteristics of the product and its specifications, such as color, size, compatibility, voltage and others, if they are in accordance with your needs, thus aiming to minimize inconvenience. If in doubt, clarify them with our Call Center. If the product presents problems upon receipt, immediately contact our Call Center.
The deadline for exchanges and returns is 07 (seven) calendar days, counting from the date of delivery of the product.
IMPORTANT: WE DO NOT ACCEPT EXCHANGES AFTER THIS PERIOD, OR EXCHANGES FOR OTHER PRODUCTS.
Two Dogs reserves the right not to be responsible for any item attached or not belonging to the returned product.
All transport costs for shipping and returning goods are the responsibility of the customer.
Attention: Before returning a product, contact our Customer Service Center. If the product is returned without authorization, it will be sent back to the sender without prior consultation.
Two Dogs guarantees its customer, during the non-extendable period of 7 (seven) days from the receipt of the product, to return the product received if it does not meet expectations. In this case, the customer may choose to obtain a credit on Two Dogs products (of the same value as in stock) or obtain a refund of the amounts paid (except shipping), however, before opening the package, make sure that the product meets your expectation.
1.1 To make the exchange or return, it is necessary to meet the following criteria:
The deadline for withdrawing or exchanging the product must be within 07 (seven) consecutive days, counting from the date of receipt, in accordance with article 49 of the Consumer Protection Code.
It is imperative that the product is in its original packaging, without violating the manufacturer's seal, without signs of use, accompanied by the manual and other accessories it has. (Before sending, make sure the product is in safe packaging)
Send with the product, with the following information:
Authorization code (transmitted by the Call Center via email or telephone).
Customer's full name.
Order number, referring to the product to be returned.
If any divergence is found in relation to the criteria adopted for exchange or return, Two Dogs is exempt from accepting the return or refunding the value, and may return the product to the sender without prior consultation.
Important: Before exchanging or returning a product, contact our Customer Service Center. If the product is returned without authorization, it will be sent back to the sender without prior consultation.
Two Dogs will analyze the occurrence received through our Call Center and send an email with instructions for sending the product.
Upon receipt of the product by Two Dogs, it will be analyzed whether it complies with all the established criteria, including the state in which the product is found; being within the criteria; another product will be sent in case of exchange or cancellation of the purchase (return).
- A) Exchange:
In case of option for exchange, another product chosen by the customer (of equal value and available in stock) will be sent by Two Dogs, which will only occur after receipt and analysis of the product previously refused and approval of the exchange.
- B) Return:
If the return is made, Two Dogs can make the refund as follows:
In the case of purchases made by credit card
Two Dogs requests the cancellation from the administrator, who will provide the reversal, and the adopted procedure is the responsibility of the card administrator and the issuing bank, subject to the deadlines of the administrative procedures of such institutions.
In purchases made with a bank slip, the refund will be made through a deposit identified in the buyer's current account, if the buyer does not have a current account, he must contact the Two Dogs Service Center, which will inform the customer how proceed.
The deadline for returning the amount is 10 (ten) business days from the date of receipt of the product.
- Defective product:
If the purchased product has a defect or manufacturing defect, within the warranty period granted, the customer must access the website and register the warranty request. The request is simple and quick, just fill out the form, attach the invoice and some images of the product and defect in question. Soon, our team will receive your request and will contact you.
In order for the Product Warranty to be possible, it is necessary to meet the following specifications:
The product will undergo technical analysis and return criteria. If it is found that there is no manufacturing defect or all the criteria have not yet been met, such as: sending the manual, accessories (if any), safe packaging assembly, and the reason for the return being described separately, Two Dogs is exempt to accept the product or even make an exchange or cancellation; may resend it to the customer without prior consultation.
In the event that a product has a manufacturing problem. Two Dogs reserves the right to solve the problem within 30 calendar days, from the receipt of the product in our stock or authorized assistance, supported by the Consumer Protection Code.
2.1 Guidelines regarding the Warranty:
Be within the warranty period stipulated by Two Dogs (90 days according to the Consumer Defense Code).
The product must be in its original packaging, manual and all accessories it has.
Attention: The guarantee does not cover problems due to misuse, conservation, problems caused by natural phenomena (nature), etc.
- Damaged Products:
Upon receiving the product and noticing a defect, refuse it and immediately contact our Call Center.
If you receive the product, the deadline for contacting you is 24 hours from receipt. Requests after the stipulated period will not be accepted.
- Other reasons:
If you notice any of the reasons listed below, refuse the product and immediately contact our Customer Service Center:
Product does not match the order.
Packaging is violated, damaged or shows signs of damage.
If you receive the product, please contact us within 24 hours of receiving the product. Requests after the stipulated deadline will not be accepted.
- Exchanges and Returns Sector:
The goods must be sent to the address that we will inform you.
ALL FREIGHT COSTS FOR SHIPPING AND RETURN OF GOODS WITH DEFECTS, BREAKDOWN OR OTHERS WILL BE borne by the BUYER/CUSTOMER, WHETHER THOSE COSTS ARE POSTAGE, CARRIER OR TRANSPORTATION OF THE PRODUCT BY THE CUSTOMER/BUYER TO THE COMPANY AND THEN PICK UP AT THE SAME PLACE.
The shipping deadline for each product can be viewed when choosing the shipping method, and is always counted in business days, that is, it does not include Saturdays, Sundays and holidays. We use the Post Office and some partner carriers to send the goods, the carrier to be used varies from region to region.
The shipping time may vary, as in some cases it is necessary to order the product. If it is available in our stocks, we guarantee the shipment of the product in the shortest period indicated.
When purchasing more than one product in the same order, it will be delivered with all items together. In these cases, consider the product that has the longest shipping time.
Attention: The deadline for sending the order starts to be considered after the approval of the payment, which on average is 48 working hours.
Deliveries are made from Monday to Friday, from 8:00 am to 6:00 pm, and in some regions on Saturdays.
Important: after completing the order, it is not possible to change the delivery method, request an advance or priority. All delivery times take into account the stock, the region, the process for issuing the invoice and the time to prepare the product. With each order status update, our system automatically sends alert emails. Therefore, it is important to keep your email address up to date.
· If there are three unsuccessful delivery attempts, the order will be returned to our Distribution Center. For a new attempt to be made, you must confirm the address and pay a new shipping fee. The deadline for resending the product will be the same as that informed at the end of the order and account from the confirmation of the address or payment.
· Natural and adverse factors: heavy rains, accidents or strikes in the region where the product should be delivered make it impossible for the carrier to arrive.
· In case of wrong or incomplete address, contact the Customer Service sector and inform what happened, if it is found that an error was on the part of the customer, he will be responsible for the new freight rate.
Cost of freight
If the total of products is more than 500 reais, you get free shipping.
Freight is calculated according to the customer's destination zip code and cubic weight of purchased products. You can simulate the shipping value in the shopping cart.
Product shipment tracking
To follow the progress of the shipment, an email is sent as soon as the product is dispatched, if it is by the Post Office it is a tracking code, if it is one of our convenient carriers, the website and invoice number are sent.
Attention: If the carrier does not have tracking, it may be contacting our Call Center.