How can we help you?

Frequently Asked Questions

Don't worry, your new Two Dogs product comes with a factory warranty. If you have a defect within this period, simply access our website, click on support + warranty request, and fill out the form. This procedure is essential to file a support request.

Filling in is easy and fast, but you need to be attentive and have the necessary documentation in hand, as in addition to the full name, CPF and address, you need to attach the purchase invoice, some photos of the defective product and describe in detail what happened. .

Ready, with your data filled in, our specialized team will have the maximum amount of information to evaluate the defect. This will speed up your service, formalizing your request, starting the counting of the legal period of service, to which you are entitled.


Don't worry, in addition to original parts for the maintenance of your product, Two Dogs has authorized assistance throughout the national territory.

If your product has a defect outside the warranty period, just access our website, click on support + assistance list and find the one closest to you.

If you have not located an assistance in your region, do not hesitate to send us an email with the subject: I need Technical Assistance out of warranty in (city) to the email assistencia@twodogs.com.br describing the product and the problem in the body of the email. This will allow our team to conduct a more detailed search in your region.

If your purchase was made directly through the official TWO DOGS online store, it is possible to exchange or return it within a period of up to 7 days, following the norms and rules imposed by the consumer protection law, for online purchases. That is, those where the product is purchased through the photo and written specifications of the product, without seeing it physically.

For the exchange or return to be carried out, you must be aware of the period of 7 days, counted from the purchase. If it is within this period, you must access the Two Dogs website, click on the Support + Warranty Request tab. Fill out the form correctly with the reason for the return or exchange, personal data and attach photos of the product as well as the purchase invoice. After filling in, click send and wait, our responsible team will contact you to finalize the process properly.

Before buying a Two Dogs original part, to carry out maintenance on your product, it is extremely important to make sure of all the technical specifications and compatibility with the model of the product to be repaired. Usually this information is in the description in our Virtual store.

If you are unsure about purchasing online, please do not hesitate to contact our call center. Phone/WhatsApp: 41 3046 0337 | Email: attendance@twodogs.com.br